All orders, excluding personalised items, are processed within 48 hours, Monday to Friday. Orders placed over weekends or public holidays will be processed within 48 working hours from the next business day.

Please allow up to 5 working days for the processing of personalised items.

Once your order has been processed and packed, it will be handed over to our courier partner for delivery.

Orders of R750 or more qualify for free delivery. For all other orders, a flat shipping fee of R120 applies.

Delivery times may vary depending on your location. Please see the estimated delivery timeframes below:

• Main Centres: 1–2 business days
  
• Regional Areas: 2–5 business days
  
• Remote Areas: 4–7 business days

You will receive a tracking number as soon as your order has been dispatched, and delivery updates will be provided through our courier partner.

At Lustr, each piece is carefully inspected before it reaches you. We stand behind the quality of our jewellery and aim to make your experience as seamless as possible.

Sale, Promotional & Personalised Items

All items purchased on sale or as part of a promotion are considered final sale and are not eligible for returns, exchanges, or refunds.

Personalised pieces are made uniquely for you and therefore cannot be returned, exchanged, or refunded unless deemed defective.

Faulty or Incorrect Items

In the unlikely event that you receive a defective or incorrect item, please notify us within 3 days of delivery.

Once confirmed, we will arrange collection and ensure the correct or replacement item is sent to you.

To be eligible, items must be:

• Unworn
  
• In their original condition
  
• Returned in original packaging
  

We are unable to accept any items that show signs of wear or have been removed from their original packaging.

Earrings

For hygiene reasons, earrings cannot be returned or exchanged unless they are faulty or an incorrect item was sent.

Necklaces & Bracelets

We hope you love your Lustr jewellery. If for any reason you are not completely satisfied, necklaces and bracelets may be returned within 14 days of delivery, provided the item is unworn, in its original packaging, and in perfect condition.

Please note that personalised or engraved pieces are custom-made and therefore cannot be returned or refunded unless faulty. Earrings, sale and promotional items are also non-returnable.

For any faulty or incorrect items received, please contact us within 3 days of delivery so we can assist you promptly.

Items must be returned in original condition and packaging.

Return and exchange courier costs are the responsibility of the customer, unless the item received was damaged, faulty, or incorrect.

Order Cancellations

A 10% administration fee will apply to any cancelled orders. This covers non-refundable transaction costs charged by our payment providers.

Product Care & Wear

Our stainless steel pieces are designed to be tarnish-resistant and long-lasting. To maintain their finish, we recommend avoiding prolonged exposure to:

• Perfume, lotions, and hair products
  
• Cleaning agents and harsh chemicals
  
• Jewellery cleaning solutions
  

While our pieces are made for everyday wear, individual skin chemistry may vary. Natural oils and environmental factors can affect the appearance of plated jewellery over time, and this is not considered a manufacturing fault.

What We Consider a Defect

A defective product is one with a clear manufacturing or material fault that impacts its intended use or appearance under normal wear conditions.

We truly hope you love your Lustr pieces as much as we loved creating them, designed to be worn, lived in, and enjoyed every day.

Returns Process

To initiate a return or exchange, please email us at hello@lustrjewellery.co.za and include the reason for your request. Once your request has been reviewed, we will provide you with the relevant return address and further instructions.

Made to Last. Designed to Live In.

At Lustr, our tarnish-resistant pieces are created for effortless, everyday wear. Crafted from high-quality stainless steel and finished with a rich 14k gold PVD coating, each piece is sealed to withstand water, wear, and time.

This is jewellery you don’t have to think twice about. It keeps its glow through showers, swims, workouts, and long days out, without fading or losing its shine.

Why you’ll love it:

• Water-friendly, from ocean dips to daily showers
  
• Resistant to tarnishing and dullness
  
• Built to handle heat, sweat, and movement
  
• Easy to care for, with no complicated upkeep
  

Wear it continuously, style it your way, and let it become part of your everyday rhythm. A quick, gentle wipe is all it takes to keep it looking its best.

Necklace Length Guide

Our standard necklace lengths are designed to suit a variety of styles and layering preferences:

• 40 cm – Sits just above the collarbone, offering a refined, delicate finish
  
• 45 cm – A classic, everyday length that rests along the collarbone and complements most necklines
  
• 50 cm – Slightly longer for a more relaxed look, perfect worn alone or layered
  
• 60 cm – Falls lower on the chest, ideal for effortless statement styling
  

Fit may vary depending on your proportions, styling preferences, and the design of each piece.

Finding Your Perfect Fit

Necklaces vary by chain length, and how they sit will depend on the circumference of your neck as well as the size and weight of the pendant. These details also influence how pieces layer together.

To visualise your ideal length:

• Measure and cut a piece of string to match the necklace length you’re considering
  
• Place it around your neck to see where it naturally falls
  
• Consider the size and shape of the pendant when choosing your look
  
• Repeat with different lengths to explore how pieces will layer together
  

The key to layering is balance, combining varying lengths and proportions to create an effortless, curated finish.

Bracelet Size Guide

How to Measure Your Wrist

Finding your perfect bracelet fit is simple:

1. Wrap a flexible measuring tape snugly around your wrist, just below the wrist bone
   
2. Note your wrist measurement in centimetres
   
3. Add extra length depending on your preferred fit:
   
   +1 to 1.5 cm for a comfortable fit
   
   +2 to 3 cm for a looser, more relaxed fit
   

This method ensures an accurate and effortless at-home measurement.

Understanding Fit

Your ideal bracelet size will depend on how you like your jewellery to sit:

• Close Fit – Neat and minimal, sitting closely against the wrist
  
• Comfort Fit – Slightly relaxed, ideal for everyday wear
  
• Loose Fit – More movement on the wrist, perfect for statement styles

Bracelet Styles & Sizing

Different bracelet styles are designed to fit in different ways. Choosing the right size ensures both comfort and ease of wear.

Cuff Bracelets

Cuffs are open-ended designs that gently slip onto the wrist.

• Typical circumference: 14 cm – 19 cm
  
• Slight flexibility allows for minor adjustment
  
• A size around 16.5 cm fits most wrists comfortably
  

Effortless and elegant, cuffs are designed for ease and versatility.

Bangle Bracelets

Bangles are structured, closed circles and are sized by their inner diameter.

• Small: ± 5.7 cm diameter
  
• Medium: ± 6.0 cm diameter
  

To find your size, measure across the widest part of your hand (when your thumb is tucked in), as the bangle needs to slide over this point.

Bangles are ideal for stacking and creating a layered, curated look.

A Note on Fit

Every wrist is unique, and sizing may vary depending on individual proportions and styling preferences. When in doubt, sizing slightly up allows for greater comfort and movement.

Need a little more clarity? Our team is here for you, connect with us at hello@lustrjewellery.co.za